Medication Refills

To refill an old prescription, please call your pharmacy so they can send us a refill request. For new prescriptions, it is best to make an appointment and discuss this medical situation with your provider. Please allow two business days for refills, and don't forget to plan ahead for weekends and holidays.

Patient Portal

If you sign up for the Patient Portal, you can view medical records, print previous lab results as well as send messages directly to us!

Ask us to send you your login details today!.

Frequently Asked Questions


No, we are not contracted with Medicaid, and per Texas State law, we cannot see you for any reason, even if you pay cash for the appointment.
Yes and No; legally, if you have Medicaid we cannot see you. With any other insurance, Yes, but the problem begins when you need treatment outside of our office. If we refer you somewhere for radiology services or to see a specialist and we are not contracted with your insurance; you may not be covered for the additional care and end up paying expensive bills for those services.
We do not accept walk-ins at Hyden Health Care. Please call our office to schedule an appointment. We make every effort to offer you an appointment within 24 hours.
Please call your pharmacy to request refill(s). They will send us a detailed request that can expidite the request. Please allow 48-72 hours to refill your medication. If you are overdue, you may need to make an appointment or obtain lab work before we can process your refill(s).
We will contact you regarding all testing performed at our office. If you have not received your test results after 14 days please call us as soon as possible.
If you are more than 15 minutes late or do not cancel your appointment with acceptable notice you will be marked as a “No-Show.” Upon your second “No-Show” you may be charged a $25 administrative fee or dismissed from our practice.
If you need your medical records for personal use, please ask the Receptionist at the Front Desk. If another facility needs them, please ask them to fax us a request so we can make sure they have everything they need to provide the best care to you.
If you have received a statement from our office you may call during business hours to discuss any questions or concerns.

Billing/Insurance Faq's

Your insurance company should send you your "EOB" that describes everything that was billed, however, we can give you a copy of your bill if requested. Most of the time we will call you about your balance but, we try to send paper statements out at least quarterly.
Generally, it takes from 7 to 45 days to obtain payment from an insurance carrier. This varies from company to company.
Each insurance company will have small differences in the amounts and calculation methods for services rendered. You will probably get a better explaination from them as to how the bill was calculated.

Health Plans

Health Plan Partners

  • Aetna TRS/PPO
  • Anthem Blue Cross
  • Blue Cross Blue Shield PPO
  • Blue Advantage HMO
  • Blue Essentials/Texas ERS
  • Christus Health PPO Plans
  • Cigna PPO
  • Entrust
  • Medicare
  • R/R Medicare
  • Meritain
  • MultiPlan
  • Starmark
  • Trustmark
  • UMR
  • United Health Care PPO
  • Most Medicare Supplements

Future Partners

We currently do not accept the following insurance plans:

  • Amerigroup
  • Christus HMO Plans
  • Humana
  • ***Any Form of Medicaid***
  • Texas Health Springs
  • Cigna Health Springs
  • United Health Care Dual Complete

If you have a secondary insurance plan that we are not in network with, we are not able to only file on your primary plan

We are constantly working to expand our list of partners. We will make any necessary changes as soon as we have any contract updates.

Business Hours

Mon, Tue, Thur 8:00am - 5:00pm
Wed, Fri 8:00am - 12:00pm
Lunch 12:00pm - 2:00pm
Sat, Sun - Closed

News/Updates

We will be closed on November 22nd and 23rd, 2018 for the Thanksgiving holiday. We will resume normal business hours on Monday November 26th, 2018.

We are now in network with Blue Cross Blue Shield - Blue Essentials and Health Select! (This includes the Texas ERS plan for State Employees)

Make sure you check our Facebook page for the latest news!

The Patient Portal is now available! Ask us to send you login details today!

Like us on Facebook!

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Get in Touch

  • Phone:
    (409) 994-2427

  • Text Message:
    (409) 828-9100

  • Email:
    info@hydenhc.com

  • Address:
    296 US Hwy Bus 96
    Buna, Tx. 77612





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